Your Premier Property Management Solution
Committed to Excellence in Service
ABOUT HOUSE & HOST
House & Host was created with a simple idea: owning a short-stay property should feel rewarding, not like a second job.
We help property owners make more from their homes and investments without taking on all the work that comes with hosting. From getting a property guest-ready, to managing bookings and guests, to taking care of the entire stay, we offer flexible solutions designed around how much support you actually need.
We believe the best short stays are the ones that feel effortless for everyone — thoughtful for the guest, well cared for by the host, and worthwhile for the owner.
WHY HOUSE & HOST?
Because your property is more than a listing.
We take the time to understand your property, your goals and the experience you want to create, then take care of the details that make a difference.
Our approach is personal, considered and practical. We combine professional short-stay management with genuine care for the homes we look after — helping owners earn from their properties while giving them back their time and peace of mind.
More from your property. Less from you.
Meet our founder
House & Host was founded by Hollie, with a passion for creating beautiful, well-run spaces and making property ownership feel simpler.
With a background spanning administration, business operations, customer service and property-related services, Hollie brings a practical, organised and people-focused approach to short-stay management.
She understands that your property is a significant investment — and that trusting someone to look after it is about more than managing bookings. It's about communication, attention to detail and knowing that the small things are being taken care of.
House & Host was created to give property owners a professional, personal service that protects the things that matter: your property, your guests and your peace of mind.
Frequently asked
Questions
What happens if my property has no booking that month?
Your monthly management fee still applies, as this covers the ongoing management of your property, including; guest communication, listing oversight and being available when bookings come through. Your booking percentage only applies when you have a booking confirmed.
What if a confirmed booking cancels?
If a confirmed booking is later cancelled, any House & Host booking fee already paid on that booking will be credited to your account and decocted from your next month's management fees. You won't be charged a booking fee for a booking that ultimately doesn't go ahead.
What booking sites do you manage?
Yes - depending on your package, we will help manage your short-stay listings across all platforms including; Airbnb, Booking.com, Stayz, and other smaller sites on request.
Where are you located
Our current office is in Toowoomba, servicing the city and the darling downs area.
Out Gold Coast office will be open soon!
Do I need to live locally?
No. House & Host is designed to give you a local point of contact and professional management whether you live nearby, interstate or elsewhere.
Can I change, pause or cancel my service?
Absolutely! You can change your service level as your needs change. We understand that hosting requirements can change through the year.
You can also cancel your service any time, with a two week hand over period to ensure you've got everything you need from us before the contract ends.
Do I still own and control my Property?
Absolutely. You remain the property owner and retain control over your listing, pricing and property utilities. We simply take care of the agreed management responsibilities on your behalf.
Do you organise cleaning and maintenance?
Yes. We can coordinate cleaning and help manage maintenance issues when required. any third-party cleaning, maintenance or repair costs are seperate from your House & Host management fees.
Can you help me set up my property for Airbnb?
Yes. our Launch service is designed for owners who are getting their property ready for short-stay guests, from preparing the listing through to getting it guest-ready.